- When a product is activated but Splashscreen still shows Trial
- When a product is activated but Splashscreen shows Expired and the product can't be used
The issue might occur when a wrong or invalid serial number was used to activate the product.
Double-check your serial number in the License Information Dialog:
- If the serial number is not correct change it using the Change License option.
- If the serial number you entered is correct but it doesn't work, please contact us via firstname.lastname@example.org.
Note: Serial numbers for v19 (and earlier) products can not be used for v20 products.
- Serial number for v19 (and earlier) products have following pattern:
- Serial number for v20 products have following pattern:
- Change license (coolOrange Wiki)
- License Information (coolOrange Wiki)
- License Versions (coolOrange Wiki)