• When a product is activated but Splashscreen still shows Trial
  • When a product is activated but Splashscreen shows Expired and the product can't be used


The issue might occur when a wrong or invalid serial number was used to activate the product.


Double-check your serial number in the License Information Dialog:

  • If the serial number is not correct change it using the Change License option.
  • If the serial number you entered is correct but it doesn't work, please contact us via

Note: Serial numbers for v19 (and earlier) products can not be used for v20 products. 

  • Serial number for v19 (and earlier) products have following pattern:
  • Serial number for v20 products have following pattern:

See also