Issue

An already registered Stand-Alone License is renewed but the product's License Information dialog still displays the old license information.


Cause

The issue can arise when registering a Stand-Alone license using a Serial Number. In this case the products only retrieve the license information from the License Server the first time when they are started and create a local copy of the license for further use.

An exception to this are Token licenses, they are retrieved every time tokens are consumed.


Solution

There are multiple solutions to this issue. The recommended solution is to update the product version as described in "Solution 1".


Solution 1

Upgrade your products to at least the following versions that are using Licensing v18.1.22 or later:

It is only needed to upgrade one product on the machine in order to update the installed licensing version to v18.1.22 or later. the other products will use the new licensing version


Solution 2

Wait until the Stand-Alone license is expires or in case of a Token license until additional Tokens are consumed. Afterwards the License Information dialog of the product will automatically be updated.


Solution 3

Alternatively you can force a refresh of the license by deleting the locally stored license file and starting the product again.

The stored license file is usually stored in the product's localAppData directory:

  1. Open the folder "%localappdata%\coolOrange\<Product Name>"
  2. Delete the license file
  3. Restart the product

This will force the product to retrieve the latest license information from the License Server.

When using Token licenses deleting the stored license file will cause additional token consumption!


Remarks

In Offline Activation scenarios the License Information dialog displays the up-to-date license information after replacing the registered Activation File with a newly generated one.


See also