Trouble shooting

Extract logs from powerGate Server
Issue The logs form the powerGate Server should be extracted. Solution The logs for powerGate Server are stored in the Windows Event Viewer by default...
Tue, 21 May, 2019 at 4:40 PM
powerVault Show-Inspector cmdlet fails with exception
Issue The powerVault cmdlet Show-Inspector fails with following error message when used within a PowerShell session where powerGate module got imported (e....
Fri, 11 Jan, 2019 at 9:10 AM
The columns in the BOM Window disappear
Issue When opening the BOM Window, some columns disappeared or the whole layout is reset to standard. Cause There are 3 known reasons for this behavio...
Tue, 16 Oct, 2018 at 4:37 PM
How to identify problems after an operation in the BOM Window
After doing a "Check" or "Transfer" operation there were errors and you might want to be able to quickly identify the erroneous BOMs or ...
Tue, 23 Oct, 2018 at 4:43 PM
Memory increases when using powerGate
Issue When using powerGate to transfer data between the ERP system and a client the memory of the host process can increase in some situations. The memory...
Tue, 6 Aug, 2019 at 10:40 AM
Same BomRows do not update Status
Issue When clicking "Check" or "Transfer" in the BOM Window, one of 2 identical BomRows stays on Status "Unknown". Solu...
Thu, 29 Aug, 2019 at 2:45 PM